PRIVACY TERMS & CONDITIONS
Information is collected by Costa Chamela Corp S DE RL DE CV, a Mexican Corporation, (hereinafter “CCC”), that includes “personal data”, identifying you as an individual to help with reservation, development, and accommodation services. CCC is responsible for your personal information, which you give them permission to use according to this privacy notice.
HOW PERSONAL DATA IS COLLECTED
Personal data can be collected in different ways. Sometimes, it is collected based on your interactions with our website, including but not limited to using the contact us section of the www.lasrosadas.com website; sending unsolicited emails; communicating by internet, mail or telephone; checking into the property when staying as a guest; using social media to send a direct message that also includes your contact details; entering into a contract; or gathering information through a legally acceptable means other than those indicated above.
TYPE OF DATA COLLECTED
The type of personal data collected may be some or all of the following: Information by filling out website forms; Contact information, including your first and last name, your email address and your phone number; Billing information if a transaction occurs, including staying with us; Certain information about your special requests or any other preferences about food, beverage, activities, and information about products you would like to use; Your travel documents; Information about those traveling with you; Demographic information about where you currently reside; Health information, including pre-existing conditions if you choose to share it voluntarily.
We will not collect information about your race, ethnicity, religious beliefs, philosophical beliefs, sexual orientation, sex life, union affiliations, criminal convictions, or genetic data.
USAGE OF INFORMATION COLLECTED
Personal data collected may be used in the following manners: Provide information via website, including the contents of a website; Fulfill transactions or reservations requested by you to us; Plan special events; Process inquiries, comments, complaints, or information requests; Send important notices; Improve services and offerings; Forward confirmations, notices, and updates; and Provide products or services you request.
SHARING INFORMATION COLLECTED
Personal data will not be shared, rented, sold, or disclosed without your prior consent, unless, required by law to protect other customers, maintain security, operate a business, or to fulfill services or provide products you requested.
We may share your personal data under the following circumstances: to vendors, and service providers that perform services on our behalf including but not limited to marketing and other promotional services, e-mail distribution services, payment processing, technical services, and planning services. These third parties will only have access to perform the function of their required services and shall not have any other rights to use or otherwise distribute your information.
MINORS
Our website is not directed to or intended to be used by individuals under the age of 18 and do not knowingly collect personal data from anyone under the age of 18. All reasonable steps will be taken in accordance with applicable laws to delete the data of those under the age of 18 once we are notified that we have such data or should we become aware of a minor using our website. To delete the personal data, we ask the parent or guardian of a child under the age of 18 who believes that child provided personal data about themselves to notify us at info@lasrosadas.com.
LIMIT USE OF DISCLOSURE OF YOUR PERSONAL DATA
Although reasonable steps are taken protect your personal data, please be advised that no guarantees can be made that any security measures taken can be entirely secure. Issues, including but not limited to hacking, viruses, malicious software, and unauthorized third party access may occur. Therefore, no warranties or guarantees can be provided for the security of your personal information and recommend that you do not provide confidential or sensitive information. For example, please do not provide passwords, credit card details or bank account information in emails you send to us.
COOKIES & OTHER TECHNOLOGIES
Cookies are small bits of information sent through the website to your browser and are stored on your computer’s hard drive. Cookies are used to determine your preference when connecting to our site services and will track certain activities you perform when using our websites. Cookies are intended to better your experience and CCC may use these as a means to improve an understanding of your interaction with our website. Although you as a user are not personally identified, your computer is identifiable. You, as a user, may be able to stop accepting cookies or if prompted to make a decision to accept cookies, you can then decide to accept or not.
Other technologies exist, including, but not limited to web beacons, online tracking, and analytics. Web beacons can monitor your behavior by images that are included in a web page or even an electronic mail. The purpose here is to monitor a users behavior and can store a users IP address, browsing hours, time spent on the website, pages or sections of the website visited, and a search engine that was used. You, as a user, may be able to stop accepting beacons or if prompted to make a decision to accept beacons, you can then decide to accept or not.
Some web browsers may provide an opportunity to engage a do not track setting to websites when you do not wish to create a trail of your online activities. Please be warned that these features are not uniform and we do not respond to a do not track signal at this time. Should the do not track setting become more standardized allowing our website to respond to it and if we decide to respond to it in the future, the privacy policy may be updated.
Analytics is a service provided by third parties that provides us with data about the use of our website and advertising. These services may used cookies or other technologies alone or in conjunction with each other to gather user information.
THIRD PARTY WEBSITES + SOCIAL MEDIA FORUMS
Our website or other electronic or other correspondence may take you to a third party website or other social media forums, including, but not limited to Facebook and Instagram. When you enter a third party website or social media forum, your personal data may be collected and cookies may or other tracking devices may be placed on your browser or device so that these other websites or social media forums function properly. We are not responsible for any content on third-party websites and social media forums, nor are we responsible for or for personal data that you may share with that third party website. This privacy policy does not apply to third party websites and you should review the privacy policy of any third party website or social media forum.
Furthermore, website or social media forums may link to our website and social media forums. Those links are solely for the convenience of the user and are done so without our permission, unless otherwise stated. We take no responsibility for the voracity of the information on those other websites or social media forums, including if and how they may collect your private data.
YOUR RIGHTS
You may request your rights to Access your personal data; Rectify your personal data when incomplete, wrong, or requires updated; Cancel your personal data; Challenge the handling of your personal data; or Revoke the handling of your personal data.
Please be advised that cancelling personal data, challenging the handling of personal data, or revoking the handling of personal data due to legal obligations imposed on CCC. You shall also take into consideration that revocation of personal data may imply suspension of service or termination of any relationship with CCC. In order to revoke, terminate, access, end, rectify, or challenge the use of personal data, a request must be made with the following: Name or holder of personal data; Email to receive notifications; Documents evidencing your identity, or when applicable, the necessary documents evidencing you are the legal representative of the holder of the personal data; Precise and truthful description(s) of the personal data in question; and Any documents to aid in the process of locating the personal data.
CCC shall make all efforts to respond to your request within 20 business days as of the date of the corresponding request via email to (EMAIL ADDRESS).
If you are from the European Union, your rights under the European Union Data Protection regulation are (a) right of access; (b) right to rectification; (c) right to erasure; (d) right to restriction of processing; (e) right to data portability; and (f) right to object. You may exercise these rights by contacting (EMAIL ADDRESS). You may also file a complaint with the applicable supervisory authority if you believe we are not complying with the acceptable data protection laws.
As is outlined in the California Civil Code, Section 1978.83, individuals who reside in California and who provided their personal data information to us may request information about the disclosure of certain categories of personally identifiable information to third parties for the third parties’ direct marketing purposes. The request may be made only once per year, must comply with the statute, and can be sent to info@lasrosadas.com. We will respond with in the period of time allowed by statute.
You may also manage your information by choosing what information you provide to us. You may also opt out of promotional emails by sending us an email at info@lasrosadas.com or click on an “unsubscribe” link in those same emails. Should you decide to opt out of receiving emails, you may not receive access to certain offers or information. Opting out of some emails does not apply to all communications that we send to you, including messages from customer service about your accounts that you may have with us. Finally, you may contact us to update your information at info@lasrosadas.com.

Last Updated: December 2018

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